Privacy Policy

Introduction

hiuen.com ("we", "us", "our") recognizes the importance of protecting your privacy and personal information. This Privacy Policy explains how we collect, use, protect, and disclose your information when you download, access, or use our mobile application ("App"), available via the Apple App Store and Google Play Store.

Information We Collect

Personal and Sensitive Information

The App may collect the following categories of personal and sensitive data, depending on your use:

• Identifiers: Name, email address, phone number
• Location Data: Approximate and precise location
• Photos, Videos, and Audio: Media you upload or record within the App
• Contacts: If you grant permission, your contact list may be accessed
• Device Information: Device model, OS, unique device identifiers, IP address
• App Usage Data: Frequency of use, interaction logs, crash and diagnostic reports
• Payment and Financial Data: As needed for in-app purchases (via App Store / Play Store only)(If Required)
• User-Generated Content: Comments, reviews, or content started/uploaded in the App

Data Collection Methods

We collect data through:

• Direct input by you
• Device sensors and permissions (with your consent)
• Cookies and similar tracking technologies (where applicable)
• Third-Party SDKs and APIs integrated for functionality or analytics

How We Use Your Information

Your information is processed for the following purposes:

• Account registration, authentication, and management
• Delivering core features and personalizing your App experience
• Analytics, troubleshooting, research, and improvements
• Sending notifications or communications related to your use of the App
• Fraud detection and security of your data and our service
• To comply with legal obligations

Data Sharing and Disclosure

Third-Party Services and Partners

Some user information may be shared with trusted service providers, including:

• Hosting providers and analytics services
• Payment processors
• Advertising networks (if applicable and with user opt-in)
• Regulatory authorities, if required by law

We ensure that any third parties comply with strong privacy and data protection standards.

International Transfers

Your personal data may be processed in countries outside of your home jurisdiction, including those with different data protection regulations, but always with GDPR-compliant safeguards for your privacy.

Data Security

We implement industry-standard security measures, including:

• Encryption
• Secure storage
• Anonymization where feasible
• Regular reviews of our security procedures

These measures safeguard your data against loss, misuse, and unauthorized access.

User Rights and Choices

Access, Correction, and Deletion

You may:

• Access your personal data held by us
• Correct inaccuracies
• Request deletion of your data and/or account
• Withdraw consent to processing (where applicable)

Features to exercise these rights are available in the App or through our support team.

Opt-Out of Marketing

You can opt out of non-essential communications at any time via App settings or by following unsubscribe instructions in any message.

Tracking, Cookies, and Analytics

We may use cookies or similar technologies for analytics or to enhance user experience, strictly following data minimization and transparency principles. Details are provided in App settings and in this policy.

Data Retention

We retain your data as long as your account remains active or as required for legitimate business purposes, legal compliance, dispute resolution, and enforcement of agreements. You may request deletion at any time via settings or contacting our support team.

Children's Privacy

The App does not allow children under 13 years old. If you believe a child has provided data, please contact us immediately for removal, in accordance with COPPA and other child privacy law requirements.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted within the App and on our website (if applicable). Continued use of the App after updates constitutes acceptance of new terms.

Contact Us

For inquiries, data requests, or to exercise rights, contact:

Email: [email protected]
Data Protection Officer: [email protected]